We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at studykeyteam@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at studykeyteam@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studykeyteam@gmail.com.
Study Key Refund Policy
At Study Key, we strive to provide you with high-quality language-learning materials to enhance your Spanish learning experience. We understand that circumstances may arise where you need to request a refund. Please review our refund policy outlined below:
Refund Eligibility:
Unused and Unopened Items: To be eligible for a refund, the Study Key materials must be unused and unopened, in the original packaging.
Request Timeframe: Refund requests must be submitted within 30 days of the purchase date.
How to Request a Refund:
Contact Us: To initiate a refund request, please reach out to our customer support team via email at [support@email.com] or through our contact form on the website.
Provide Information: Clearly state your reason for the refund and provide details such as your order number and contact information.
Refund Process:
Review: We will review your refund request and assess its eligibility based on the criteria mentioned above.
Confirmation: Upon approval, we will send you a confirmation email, and the refund process will be initiated.
Refund Timeframe: Please allow 5-7 business days for the refund to be processed. The exact time may vary depending on your payment method and financial institution.
Exceptions:
Digital Products: Refunds are generally not provided for digital products. If you encounter issues with digital content, please contact our support team for assistance.
Promotional Items: Items received as part of a promotional offer or giveaway are not eligible for refunds.
Contact Information: If you have any questions or concerns regarding our refund policy, please contact our customer support team at [studykeyteam@gmail.com].
Note: Study Key reserves the right to update or modify this refund policy at any time without prior notice. It is recommended to review our policies periodically for any changes.